Privacy Policy

 Last Updated: June 1, 2025

1. Introduction

Welcome to Podoks.us ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make purchases from our online store. We are committed to protecting your privacy and ensuring transparency about our data practices.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

· Account Information: Name, email address, phone number, and password when you create an account

· Billing and Shipping Information: Name, address, phone number, and payment information for order processing

· Communication Information: Information you provide when contacting customer service, subscribing to newsletters, or participating in surveys

· User-Generated Content: Reviews, comments, and other content you submit on our blog or social media

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

· Device Information: IP address, browser type, operating system, device identifiers

· Usage Information: Pages viewed, time spent on pages, click-through rates, referral sources

· Location Information: General geographic location based on IP address

· Cookies and Similar Technologies: See our Cookie Policy section below

2.3 Information from Third Parties

We may receive information from:

· Payment Processors: Transaction details and payment verification

· Social Media Platforms: If you connect your social media accounts or share our content

· Marketing Partners: Information to help us better understand our audience

· Analytics Providers: Website usage statistics and performance metrics

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Processing and Customer Service

· Process and fulfill your orders

· Communicate about your orders and account

· Provide customer support

· Handle returns and exchanges

3.2 Marketing and Communications

· Send promotional emails and newsletters (with your consent)

· Personalize marketing communications

· Conduct market research and surveys

· Share educational content about foot health and biomechanics

3.3 Website Improvement and Analytics

· Analyze website usage and improve user experience

· Conduct A/B testing and optimize our services

· Ensure website security and prevent fraud

· Comply with legal obligations

3.4 Product Development

· Develop and improve our biomechanical sock products

· Research foot health trends and customer needs

· Create educational content for our blog

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

· Payment Processors: To process transactions securely

· Shipping Companies: To deliver your orders

· Email Service Providers: To send newsletters and promotional emails

· Analytics Providers: To understand website usage

· Customer Service Platforms: To provide support

· Marketing Platforms: To manage advertising campaigns

4.2 Legal Requirements

We may disclose your information if required by law or to:

· Comply with legal processes or government requests

· Enforce our Terms of Service

· Protect our rights, property, or safety

· Prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

· Essential Cookies: Required for website functionality and security

· Performance Cookies: Help us understand how visitors use our website

· Functionality Cookies: Remember your preferences and settings

· Marketing Cookies: Used to deliver relevant advertisements

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5.3 Third-Party Tracking

We use third-party analytics tools (such as Google Analytics) and advertising platforms that may collect information about your online activities.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

· SSL encryption for data transmission

· Secure data storage practices

· Regular security assessments

· Access controls and authentication measures

· Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

· Fulfill the purposes outlined in this Privacy Policy

· Comply with legal obligations

· Resolve disputes and enforce agreements

· Maintain business records

Generally, we retain:

· Account information: Until you delete your account

· Order information: 7 years for tax and legal purposes

· Marketing data: Until you unsubscribe or request deletion

· Website analytics: 26 months (Google Analytics default)

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 Access and Portability

· Request access to your personal information

· Receive a copy of your data in a portable format

8.2 Correction and Update

· Correct inaccurate or incomplete information

· Update your account information at any time

8.3 Deletion

· Request deletion of your personal information (subject to legal retention requirements)

· Delete your account through your account settings

8.4 Marketing Communications

· Unsubscribe from promotional emails at any time

· Opt out of marketing communications through your account settings

8.5 Cookies and Tracking

· Manage cookie preferences through your browser

· Opt out of targeted advertising through industry opt-out tools

To exercise these rights, contact us at [privacy@podoks.us] or use the contact information provided below.

9. International Data Transfers

If you are located outside the United States, please note that we may transfer your information to and process it in the United States, where our servers are located and our central database is operated. By using our services, you consent to such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

11. California Privacy Rights

11.1 California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the CCPA:

· Right to Know: Request information about data collection and use

· Right to Delete: Request deletion of personal information

· Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)

· Right to Non-Discrimination: Not be discriminated against for exercising CCPA rights

11.2 California Shine the Light Law

California residents may request information about how we share personal information with third parties for marketing purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

· Posting the updated policy on our website

· Sending an email notification to registered users

· Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@podoks.com
Mailing Address:
Fixtoe Device SL 
C/ Doctor Severo Ochoa S/N local 11, 03550 
Sant Joan D'Alacant, Spain. 

Customer Service: support@podoks.com

For data protection inquiries, please include "Privacy Request" in the subject line of your email.